Shipping Policy

At SKIN1004, we are committed to making your shopping experience simple, reliable, and convenient. To make skincare accessible to customers around the world, we are pleased to offer FREE WORLDWIDE DELIVERY on eligible orders.

Free Worldwide Shipping

We provide FREE SHIPPING WORLDWIDE, allowing customers to order their favorite SKIN1004 skincare products without additional standard shipping charges. Whether you are ordering locally or from another country, we aim to deliver your products safely and efficiently.

Order Processing

Once your order is successfully placed, our team carefully prepares and packages your products for shipment. Orders are generally processed within a reasonable business timeframe. During busy periods, promotional events, holidays, or high-demand periods, processing may take slightly longer.

Please ensure that your shipping information, including your full name, address, postal code, city, country, and contact details, is correct before completing your purchase. SKIN1004 cannot be held responsible for delays or delivery issues caused by incorrect or incomplete shipping information.

Delivery Time

Delivery times may vary depending on your destination, courier service, customs procedures, weather conditions, and other circumstances beyond our control. International shipments may require additional time due to customs clearance and local delivery procedures.

While we work to ensure that orders reach you as quickly as possible, delivery dates are estimates and cannot always be guaranteed.

Order Tracking

Once your order has been dispatched, tracking information may be provided when available. You can use the tracking details to monitor the progress of your shipment and receive updates regarding its delivery.

Please note that tracking information may take some time to become active after the package has been handed over to the shipping carrier.

Customs & Import Charges

For international orders, your country may apply customs duties, import taxes, VAT, handling fees, or other local charges. Any such charges are determined by the destination country and are not included in our free shipping offer.

If applicable, these fees are the responsibility of the customer. SKIN1004 has no control over customs charges or the amount assessed by local authorities.

Delays & Delivery Issues

Although we do our best to ensure smooth delivery, certain delays may occur due to customs clearance, weather, courier disruptions, public holidays, incorrect addresses, or other circumstances outside our control.

If your order appears significantly delayed or you experience a delivery issue, please contact our customer support team with your order number so we can assist you.

Damaged or Incorrect Orders

We take great care when preparing every order. If your package arrives damaged, contains an incorrect product, or has another issue, please contact us as soon as possible with your order number and clear photographs of the package and products received.

Our support team will review the issue and provide appropriate assistance according to our policies.

Important Information

By placing an order with SKIN1004, you acknowledge that international delivery times may vary and that customs or import charges, where applicable, are the responsibility of the recipient.

Our goal is to provide a safe, smooth, and convenient international shopping experience while bringing SKIN1004 skincare to customers worldwide.

SKIN1004 — Premium Skincare, Delivered Worldwide.